Shipping & Returns
At Caballero Collection, we strive to make your shopping experience seamless and enjoyable. Here's what you need to know about our shipping and returns policy:
Shipping:
- Free Ground Shipping: Enjoy complimentary ground shipping on all US orders.
- Order Fulfillment: We aim to dispatch orders within 24-48 hours (excluding orders placed after 1:00 pm CST, which will be fulfilled the following business day).
- Shipping Times: Depending on your location, delivery typically takes 3-8 business days.
- Express Shipping: Need it faster? Upgrade to Express Shipping (additional cost, nonrefundable).
- Shipping Notifications: Once your item is shipped, you'll receive a notification with tracking details.
- Continental US Only: We currently ship to the continental US, Alaska, and Hawaii; international shipping is not available.
Easy Returns
- Free Returns: Enjoy hassle-free returns within 14 days of order delivery with no restocking fee.
- Exclusions: Markdown items are considered Final Sale and cannot be returned or exchanged.
- Conditions for Returns: Returned items must be unworn, undamaged, with tags attached, and postmarked within 14 days of receiving the goods.
- Damaged Items: If your order arrives damaged, we'll gladly accept the return.
- Refund Policy: Original shipping and handling charges are nonrefundable, except in cases of our error or defective items.
Return Instructions
- Initiate returns using our Self-Service Returns Portal or contact customerservice@caballerocollection.com for return authorization.
Exchanges:
- Exchange Process: Unfortunately, we do not process exchanges at this time.
- Alternative: To exchange, return the original item(s) for a full refund and place a new order.
We want you to be 100% satisfied with your Caballero purchase. For any assistance, reach out to customerservice@caballerocollection.com, and we'll be happy to help!