At Caballero Collection, we want your shopping experience to be delightful! Here's everything you need to know about our shipping and return/exchange policy

• Free Ground Shipping: Enjoy complimentary ground shipping on all US orders (continental US, Alaska, and Hawaii).
• Order Fulfillment: We aim to dispatch orders within 24-48 hours (excluding orders placed after 11:00 am CST, which will be shipped the next business day).
• Shipping Times: Depending on your location, delivery typically takes 3-8 business days.
• Express Shipping (Optional): Need it faster? Upgrade to Express Shipping for an additional cost (nonrefundable).
• Shipping Notifications: Once your item ships, you'll receive a notification with tracking details.

Changed your mind? No worries — we accept returns within 14 days of delivery. A $10 restocking fee applies to all returns. 

What Qualifies for a Return or Exchange 

• Item must be unworn, undamaged, and have all original tags attached 
• Item must be postmarked within 14 days of the delivery date 
• Items discounted 50% or more are Final Sale and cannot be returned or exchanged 
• Items discounted less than 50% remain eligible for return under this policy 
• Items we reasonably believe have been worn or used will not be accepted and will be sent back to you 

How to Start a Return 

Use our Self-Service Returns Portal, or email us at hello@caballerocollection.com for a return/exchange authorization. 

Damaged or Defective Items 

If your order arrives damaged, we'll gladly accept the return — just reach out and we'll take care of it. 

Purchased from a Boutique or Another Retailer? 

Items bought through one of our retail partners must be returned directly to that store, following their return policy. Questions about a Caballero item purchased elsewhere? Email us at customerservice@caballerocollection.com. 

Refunds 

Refunds are issued to your original payment method. Original shipping and handling charges are non-refundable, except in cases of our error or a defective item. 

• Original shipping and handling charges are nonrefundable except in cases of our error or defective items.
• Returns: Upon receiving your returned item(s), we'll process a full refund to your original payment method within 2-5 business days.
• Exchanges: Once we receive your returned item(s), we'll process your exchange and ship the new item(s) to you free of charge.

We're here to help! If you have any questions about returns or exchanges, feel free to contact our friendly customer service team at hello@caballerocollection.com