At Caballero Collection, we want your shopping experience to be delightful! Here's everything you need to know about our shipping and return/exchange policy

• Free Ground Shipping: Enjoy complimentary ground shipping on all US orders (continental US, Alaska, and Hawaii).
• Order Fulfillment: We aim to dispatch orders within 24-48 hours (excluding orders placed after 11:00 am CST, which will be shipped the next business day).
• Shipping Times: Depending on your location, delivery typically takes 3-8 business days.
• Express Shipping (Optional): Need it faster? Upgrade to Express Shipping for an additional cost (nonrefundable).
• Shipping Notifications: Once your item ships, you'll receive a notification with tracking details.

Changed your mind? No worries—we accept returns within 14 days of delivery. Please note, a $10 restocking fee will be applied to all returns.

• Return/Exchange Eligibility: All unworn, undamaged items with tags attached are eligible for return or exchange.
• Exclusions: All Markdown items are considered Final Sale and cannot be returned or exchanged.
• Initiating a Return or Exchange: Use our Self-Service Returns Portal or contact hello@caballerocollection.com for return/exchange authorization.
• Conditions for Returns: Returned items must be unworn, undamaged, with tags attached, and postmarked within 14 days of receiving the goods. Any item we reasonably believe has been used will not be accepted and therefore sent back to you. 
• Damaged Items: If your order arrives damaged, we'll gladly accept the return.
• Refund Policy: Original shipping and handling charges are nonrefundable, except in cases of our error or defective items.

• Original shipping and handling charges are nonrefundable except in cases of our error or defective items.
• Returns: Upon receiving your returned item(s), we'll process a full refund to your original payment method within 2-5 business days.
• Exchanges: Once we receive your returned item(s), we'll process your exchange and ship the new item(s) to you free of charge.

We're here to help! If you have any questions about returns or exchanges, feel free to contact our friendly customer service team at hello@caballerocollection.com